Support Center & Live Chat
We recommend “live chat” or submitting a ticket below, your request will be managed by our Green Bean Buddy support team. You can also call us toll free: 1 (844) 609-9699
Our team is available:
Monday – Friday 9am – 8pm EST
You will Be Assigned A Green Bean Buddy: As part of our commitment to bringing you a fantastic experience, you will be assigned a Green Bean Buddy to handle your request. By creating a ticket we manage the many requests we receive about our products and company. We look forward to helping you.
If Live Chat Not Online, You Can Submit a Ticket
Where’s My Order:
Modify My Order:
Report Damaged Order:
Return My Order:
Help Placing My Order:
Other Support:
wendy woods
31 Dec 2017HI I WAS JUST LISTENING TO SOME OF YOUR VIDEOS ABOUT THIS GREEN BUDDY BEDBUG KILLER STUFF, I HAVE VERY MUCH BEDBUGS IN MY HOME AND I WAS WONDERING HOW CAN I GET A 5 GALLON BOTTLE OF THIS BEDBUG KILLER STUFF, THEY ARE IN MY BEDROOM, MY WHOLE HOUSE AND EVEN IN MY RENTERS APARTMENT, MY HOUSE IS A DUPLEX SO I WOULD NEED @ LEAST A 5 GALLON BUCKET OF IT FOR THE WHOLE HOUSE! HOW MUCH IS IT AND WHAT DO I HAVE TO DO TO GET THIS STUFF? THIS IS THE 1ST TIME I HAVE SEEN OR HEARD ANYTHING ABOUT THIS, PLEASE LET ME KNOW AS SOON AS POSSIBLE HOW MUCH IT IS? WENDY WOODS ALBUQUERQUE NEW MEXICO .
Green Bean Buddy
1 Jan 2018Hi Wendy, happy new year! Sorry to hear you got bed bugs. But no worries, we are here to help. You can check our shop area here: https://www.greenbeanbuddy.com/c/pest-control/sprays/
The 5 gallon pail is located here: https://www.greenbeanbuddy.com/product/bug-killer-5g/ This is a good idea to use since as you spot treat areas, the remaining product can be used as prevention if you ever worry your neighbor or someone who may have brought any bed bugs back into your home. You can treat around your bedding and home and it will act as a barrier repelling the pests.
Keep us informed on the process, when you order we will send you procedures you can follow to help you inspect and treat your entire home. The same procedures pest professionals use. So don’t worry we are in this together and our team is here to help you get rid of these pests entirely.
wendy woods
31 Dec 2017WOULD LIKE TO KNOW HOW TO GET THIS PRODUCT AND WHERE TO BUY IT FROM. THANK YOU.
Shirley Wilson
3 Jan 2018Number 2 please
luzon007
13 Jan 2018I don’t have my order yet
Green Bean Buddy
14 Jan 2018Hi, thanks for reaching out. Are live chat is usually online but its MLK holiday this weekend. I am the emergency staff, but it appears from our reports that your order has been already shipped. Here is your tracking number: 1ZA21W280374826133
If you need anything just let us know, our team will be back in full force on Tues after the MLK holiday. But we have a few staff online for the weekend too. Thanks for being a customer of ours. We appreciate your business.
Yolanda Davis
28 Jan 2018I have bed bugs i am in need of purchasing this i will need the spraying nozzle the gallon so my questions are when i spray around everything how effective is if any hiding will they come out n die or effective is seen i want them to come out n disappeare n how long to take to be totally free want to order Tuesday
Green Bean Buddy
28 Jan 2018Hi Yolanda, if you need a sprayer we recommend getting the gallon and the 32oz size. This way you can re-fill the 32oz as needed.
As for the ones hiding… the formula will cause them to get out of their hiding locations. You will also feel less bites if you treat around your bedding and couches. But we always recommend to knock the infestation at the source. This will require following our inspection procedures guide, so you know where to treat. This will get rid of the entire infestation much more quickly and efficiently.
Depending on infestation size you will want to re-treat every 3 days for the first 2 weeks, just spot treat. Then after 3 weeks you can spot treat in 2 weeks if you wish.
But you will want to check your bedding, bottom of bed, mattress, seams, and box spring. Also consider treating couches and wash your linens. Just incase these critters have migrated into the laundry or other locations in the home. But more then likely, do a good inspection in the bedroom, boxspring, mattress seams, etc. This is where you will want to treat.
Let us know if you have any questions. Also as a client you will receive procedures sent by email and access to live chat specialist. W are here to help.
kneedsit2
15 Feb 2018In light of the fact that I have been unable to access the package you sent me at the UPS Access Point close to me ( I do not know why as I have done everything as instructed) and that there are other pressing matters that have come up that will require my attention, I must ask that you cancel my order and, of course, since I cannot access it anyway, it will be returned to you.
Green Bean Buddy
15 Feb 2018Thanks for the update. Please contact our live chat or call us and our Green Bean Buddies shipment team will do a investigation and make sure you get your package.
Marjorie Bosworth
17 Feb 2018Why is my E-Mail not valid?
Green Bean Buddy
18 Feb 2018It may be we don’t have this email on record associated with your order or you may have misspelled the email. Let us know what your trying to do, that may allow us to help you better.
Mitchell Ellis
24 Feb 2018I need spray nozzle.
Green Bean Buddy
25 Feb 2018Please contact us by Live Chat (bottom right of page), by email or phone. We will get you taken care of. Our support team is available on those systems. The comment system does not get directly to them. So it’s best to use those.
Bruce BOCKMAN
25 Feb 2018The large bottle had a split in it and half of the contents were lost
Green Bean Buddy
25 Feb 2018Hi Bruce, thanks for letting us know. No worries, I told our staff already, they come in Monday (it’s Sunday night). They will contact you to help you out.
Randal white
28 Feb 2018Would like coupons to try your bed bug and lice for great Deal and thank
Tony
1 Mar 2018can u this product on the baseboards or do you use the steamer.
Green Bean Buddy
3 Mar 2018Hi Tony, yes in fact we recommend it. And the best treatment you want to do is the following by using both the steamer and Green Bean Buddy bug killer.
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1st – Use the steamer, the heat from the steam will singe and kill bed bugs. Use it on the bed, boxspring, baseboards, couches, and other locations these bugs will hide. This will kill the pests and the eggs due to the extreme heat.
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2nd — Allow the moisture to dry after the steamer, wait about 10 minutes.
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3rd — Use the Green Bean Buddy bug killer to treat the same locations. The formula will kill the pests, but more importantly create a barrier to protect you from these pests and kill them with the residual.
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So in summary using both is a very effective strategy and recommended.
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Let us know if you have any other questions and thanks for reaching out to us.
Nate
10 Apr 2018Do I have to take all things out of drawer etc or can I just spray with clothes in closets?
Green Bean Buddy
11 Apr 2018We would recommend to do an inspection in those drawers/closets and while you have the clothes in hand, consider washing them. We had customers find bed bugs hiding in clothing from when their husbands went to work. A person in the workplace had bed bugs and they transported thru their sweater they brought to work.
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While it’s not mandatory, it helps. It won’t hurt to wash the clothes, and treat the drawers/closet. The residual from the formula will be a good protection for the drawers. After washing the clothes, you can also spray the clothing and closet linens.
Yolanda Davis
11 Apr 2018I received my order so totally satisfied omg I want to thank you so very much will purchase another one to have on standby but thank you satisfied customer
Green Bean Buddy
11 Apr 2018Thanks for sharing Yolanda!!!… super happy that you enjoy the Green Bean Buddy brand and it’s mission. Much appreciated.
Judy Gent
5 Aug 2019once I get my Green Bean buddy how long will it take befor I have got rid of all these bed bugs the most I have seen o my bed at 1 time is about 10 so I don’t know if I am totally infected or just have a small infection. My friend sleeps in a different room and we haven’t seen any in there I have see a few in the bathroom. none in other rooms I have a small 3 bedroom house. I started seing the bedbugs about the end of May